In late June or early July, an over the air (OTA) updated to my Samsung Galaxy Note 3 (Android) phone was applied. After that I had cellular voice call functionality but no data. I called Straight talk support again and again for months. They would tell me to use a random set of "APN" settings which became whatever settings I was not currently using but had used before after a while. Like clockwork they would send me to a second tier manager who would check a database and tell me that a cell tower was out somewhere in Ohio so they could not continue troubleshooting. They would deny me a refund or any higher authority. At one point they sent out a new SIM card and transferred my account to the new SIM but nothing helped.
I took it upon myself to take my phone into the only Samsung kiosk in the city authorized to reflash the phone and had that done. Eventually I swapped SIM cards with a friend and my phone data worked so I ruled out the phone as a point of failure. I kept calling Straight Talk.
Eventually I was told I could have a refund. I was transferred to a secred number with a temporary code with what I was told was the corporate office. they asked me to give them the transaction reference number from my bank. I did this. They promised a refund and canceled my service. I waited two weeks then began calling again. More promises for a refund, more lies. At this point they had breached contract by not providing service and again by promising a refund, then denying while canceling my service. I begged and pleaded and eventually asked for service credit. I was given another promise of service credit equal to the year of service I purchased minus the time I had service including the time I had voice but no data service about eight months in all. I agreed. The next day the rep called back telling me only six months was approved. I said no. I kept calling. They resubmitted my claim a couple more times. I told them I would be suing them. They asked me to call back during business hours. I informed them I did not owe them the courtesy but I would do this. I was transferred to the voicemail of the first native English speaker I had ever heard at the company. I left my name, number and message several times very clearly. No call back. The original cost of the plan was about 0 if memory serves. I got about three months full service and two months only voice. I was promised about 0 refund.
So far they have only stolen my money. I will be looking into a small claims suite against the company. They have only ever lied to me time and time and time again.
