Hi,
I've searched through the forums for this problem, but didn't see anything to help - sorry if I am repeating something I have missed.
The problem I'm having is I keep getting the "Unfortunately, the process com.android.systemui has stopped." error message when I try to restart my phone (it was not plugged in overnight and this morning my screen was a red triangle with an exclamation point in it). I took it to the ATT device support center near me and she couldn't figure it out so then I came home and got on with an HTC tech support. Tech support had me wipe the cache in the android screen (think I held the down volume key while pressing the power button once) as well as trying to reboot and doing a factory reinstall. However, nothing has worked and the message continually comes up, even when I shut the phone down the msg will reappear after a few seconds. Behind the systemui msg, I'm also getting a reinstall Google+ and when I click on ok on that (immediately after hitting OK on the systemui msg), it goes away but then I get a msg "Unfortunately Google+ has stopped working." and the systemui keeps showing up. It is to the point that I can even get anything else on my screen so I can't access settings, nor will it connect to the HTC Sync Manager.
I became suspect of the tech support in that immediately when she looked up my warranty and found out I was no longer covered, she wanted me to ship the phone to them to get a quote to repair it.
Sorry if I'm being such a newb, but I really don't have a clue what I'm doing so any help would be greatly appreciated. Also, there is an app on the phone that I've used for the entire year to track my business mileage and I really have no way to recreate it.
Thanks!
I've searched through the forums for this problem, but didn't see anything to help - sorry if I am repeating something I have missed.
The problem I'm having is I keep getting the "Unfortunately, the process com.android.systemui has stopped." error message when I try to restart my phone (it was not plugged in overnight and this morning my screen was a red triangle with an exclamation point in it). I took it to the ATT device support center near me and she couldn't figure it out so then I came home and got on with an HTC tech support. Tech support had me wipe the cache in the android screen (think I held the down volume key while pressing the power button once) as well as trying to reboot and doing a factory reinstall. However, nothing has worked and the message continually comes up, even when I shut the phone down the msg will reappear after a few seconds. Behind the systemui msg, I'm also getting a reinstall Google+ and when I click on ok on that (immediately after hitting OK on the systemui msg), it goes away but then I get a msg "Unfortunately Google+ has stopped working." and the systemui keeps showing up. It is to the point that I can even get anything else on my screen so I can't access settings, nor will it connect to the HTC Sync Manager.
I became suspect of the tech support in that immediately when she looked up my warranty and found out I was no longer covered, she wanted me to ship the phone to them to get a quote to repair it.
Sorry if I'm being such a newb, but I really don't have a clue what I'm doing so any help would be greatly appreciated. Also, there is an app on the phone that I've used for the entire year to track my business mileage and I really have no way to recreate it.
Thanks!
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