Tuesday, 27 October 2015

HELP with LG Customer Service



Hello everyone,

I have had the LG G2 since Feb. 2014 and the GPS has been AMAZING. It could even find me in my home (and I live in a crowded city), and it was so accurate that the cursor would move a tiny bit if I went from one corner of the house to another.

Outside the lock was almost immediate (less than 10 seconds).

Suddenly (no major updates), the GPS couldn't find me at all in my house and even outside. If it did, it would hold the lock for a while and never ever manage to get a fix on more than 14 satellites out of 21-25 (on high accuracy with 4G assistance).

I sent it back to LG but "They found no issues" and sent it back to me.
  • The phone is stock. Never been rooted.

  • It runs Lollipop

  • It has had 3 factory resets and the problem persists.

  • I still have warranty until Feb. 2016 so I don't want to open it and try the usual suggestion (video with tape).


Am I crazy to assume the GPS is dying and needs replacement? Your thoughts would be greatly appreciated because I don't know how to persuade LG that my GPS is dying! :(



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