I know this is probably slightly beyond the scope of this forum, but I was hoping to get some feedback from some experts on what I am being spoon fed by Nikon support.
I have a Note 4 but I had this same issue with an HTC One M7, M8 and LG G3.
In a nutshell, my Nikon camera has a wireless adapter that allows you to transfer pictures from the camera to an Android or iOS device. You need to install the Nikon Wireless Mobile Utility software on the device in order to enable this. When I transfer a picture using any of the above Android phones and try to attach it to a text message, I get unsupported media type. The details on the picture shows that it has an image type of JEPG, not JPEG. Again, this on any of the Android phones that I've had. I attached a picture of an LG G3 screen showing the wrong image type and I sent this to Nikon.
Now, if you open the picture in an editor, crop it (or make some other change), and then save it, it's fine. The image type is now JPEG and can be attached to an MMS message.
I contacted Nikon support and they are telling me it's a Samsung issue. Before I go back to them, can someone give me their 2 cents on what they are feeding me because it makes zero sense? I refuse to give up on this. Thanks! - Kevin
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Hi Mr. Moore,
Thank you for contacting Nikon. I did have this case reviewed by my supervisor, and this is a Samsung issue. You would need to contact them for further assistance on this matter.
Best Regards,
Christine C.
========================================
Dang it, it's not a Samsung issue. I've had the same problem when I had my HTC One M7 and M8. To prove it, I just loaded up the WMU software on my wife's LG G3 phone and it has the exact same problem. It is a Nikon software problem! Please tell them not to pass the buck. See attached picture that I took of the LG phone displaying the details of a picture that I transferred using the WMU. It still shows the file type to be JEPG! Thank you.
=======================================
Hi Mr. Moore,
The devices this issue is occurring on are Android phones which is ran by Samsung. Android devices have been documented to read Nikon files as JEPG instead of JPEG. When this issue occurs, we recommend customers to contact Samsumg and they may be able to provide assistance with correcting this issue.
Best Regards,
Christine C.
I have a Note 4 but I had this same issue with an HTC One M7, M8 and LG G3.
In a nutshell, my Nikon camera has a wireless adapter that allows you to transfer pictures from the camera to an Android or iOS device. You need to install the Nikon Wireless Mobile Utility software on the device in order to enable this. When I transfer a picture using any of the above Android phones and try to attach it to a text message, I get unsupported media type. The details on the picture shows that it has an image type of JEPG, not JPEG. Again, this on any of the Android phones that I've had. I attached a picture of an LG G3 screen showing the wrong image type and I sent this to Nikon.
Now, if you open the picture in an editor, crop it (or make some other change), and then save it, it's fine. The image type is now JPEG and can be attached to an MMS message.
I contacted Nikon support and they are telling me it's a Samsung issue. Before I go back to them, can someone give me their 2 cents on what they are feeding me because it makes zero sense? I refuse to give up on this. Thanks! - Kevin
========================================
Hi Mr. Moore,
Thank you for contacting Nikon. I did have this case reviewed by my supervisor, and this is a Samsung issue. You would need to contact them for further assistance on this matter.
Best Regards,
Christine C.
========================================
Dang it, it's not a Samsung issue. I've had the same problem when I had my HTC One M7 and M8. To prove it, I just loaded up the WMU software on my wife's LG G3 phone and it has the exact same problem. It is a Nikon software problem! Please tell them not to pass the buck. See attached picture that I took of the LG phone displaying the details of a picture that I transferred using the WMU. It still shows the file type to be JEPG! Thank you.
=======================================
Hi Mr. Moore,
The devices this issue is occurring on are Android phones which is ran by Samsung. Android devices have been documented to read Nikon files as JEPG instead of JPEG. When this issue occurs, we recommend customers to contact Samsumg and they may be able to provide assistance with correcting this issue.
Best Regards,
Christine C.
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